The Government plans to launch a text message alert service similar to those used by Amazon and other online retailers that will alert people about public services.
The initiative is designed to save almost £600 million by cutting down on the use of call centres, face-to-face meetings and other public-facing government operations.
The automated system, called Notify, is based on those used by internet retailers to update shoppers about deliveries, and will see members of the public receiving a text message, email or letter when an MOT is up for renewal, or when student finance applications are being processed.Read more
